We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please request a return in here https://debsewap02.myshopify.com/apps/return_prime
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@debsline.co.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@debsline.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Disclaimer: We all have different skin types and skin conditions. Our products are not allergy proof. By purchasing our products you recognize the fact that some ingredients can cause skin irritation or allergy in susceptible individuals. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
If you develop a skin or other sensitivity to any product, you should stop using it immediately and consult your physician. Always read labels before using products. Body chemistry differs from one person to the other, effectiveness and reactions may differ. Visiting a physician before using new products is highly recommended. If symptoms occur discontinue use and consult your doctor.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@debsline.co.
To start a return, you can contact us at info@debsline.co.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@debsline.co..
We carefully package our shipments and inspect each order before it leaves. The process for returning an item varies depending on the reason for return:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at debsline.co@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
“No exchanges” policy is permitted if we shipped you the right order.
Information
