We carefully package our shipments and inspect each order before it leaves. The process for returning an item varies depending on the reason for return:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please request a return in there https://debsewap02.myshopify.com/apps/return_prime
You can always contact us for any return question at info@debsline.co
Policy for Damaged Items
We understand that when ordering in bulk, some items may arrive with minor imperfections, such as small creases or slight marks on the packaging. This is completely normal and doesn’t affect the quality of the product. Because of this, we can only offer refunds for items that are not in a sellable condition. If you believe your item has significant damage, we’re happy to review your claim—just reach out, and we’ll assess it at our discretion.
Please inspect your order upon reception and contact us immediately if the item is wrong, so that we can evaluate the issue and make it right. If you receive damaged product, we required you for providing some photos or evidence from outside the package to inner packing and the damaged item so the we can find the best resolution in timely manner.
Disclaimer: The seller is not a skin expert and not a dermatologist. We have different skin type and skin conditions. our products are not allergy proof. By purchasing our products you recognise the fact that some ingredients can cause skin irritation or allergy in susceptible individuals. If you are uncertain about possible sensitivity, always do a skin patch test before using the product allover your body or face, or consult your healthcare professional.
If you develop a skin or other sensitivity to any product, you should stop using it immediately and consult your physician. Always read labels before using products. Body chemistry differs from one person to the other, effectiveness and reactions may differ. Visiting a physician before using new products is highly recommended. If symptoms occur discontinue use and consult your doctor.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please take note that the refund will only process until we received the return items and after inspection. The return policy is a critical aspect of any retail operation, ensuring customer satisfaction while also protecting the merchant's interests. A well-defined return policy can enhance customer trust and loyalty, which are essential for long-term business success.
Typically, a return policy outlines the conditions under which customers can return products. This includes specifying the time frame for returns, the condition of items eligible for return, and the necessary documentation required, such as receipts or proof of purchase. For instance, a common practice is to allow returns within a specified period, often ranging from 14 to 30 days after the purchase date.
In many cases, items must be returned in their original condition, which includes being unworn, unused, and in their original packaging. This requirement helps ensure that the products can be resold, thus minimizing losses for the retailer. Additionally, it is important to communicate any exceptions to the return policy, such as non-returnable items like personal care products or custom orders.
Refund processes are also a vital component of the return policy. Merchants typically notify customers once a return has been received and inspected, indicating whether the refund has been approved. Refunds are generally processed back to the original payment method within a specified time frame, often within 10 business days. However, it is essential to inform customers that processing times may vary depending on their bank or credit card provider.
Moreover, merchants should consider including a section on exchanges within their return policy. This can streamline the process for customers who wish to replace an item rather than simply returning it for a refund. A common approach is to suggest that customers return the unwanted item and then make a new purchase for the desired product.
For international customers, it is crucial to address the unique challenges associated with returns. This includes understanding customs regulations and potential import duties that may apply when returning items across borders. Clear communication regarding these aspects can help manage customer expectations and reduce potential complications.
In conclusion, a comprehensive return policy is an essential element of customer service in retail. By clearly outlining the terms and conditions for returns, merchants can foster a positive shopping experience, encourage repeat business, and maintain a solid reputation in the marketplace.
Exchanges
“No exchanges” policy is permitted if we shipped you the right order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
