FAQ's
Frequently Asked Questions
Last updated: January 21, 2026
Welcome to Debsline.co! Find answers to common questions about our premium Southeast Asian beauty, body care, and wellness products below.
Orders & Shopping
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@debsline.co. Once an order has been dispatched, we cannot make changes, but you may return items according to our returns policy.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all products arrive beautifully packaged in premium presentation suitable for gifting.
Shipping & Delivery
Where do you ship?
We currently ship throughout the UK and are expanding to the US and EU markets. International shipping options will be available soon.
How long does delivery take?
UK standard delivery typically takes 3-5 business days. Express options are available at checkout. International delivery times vary by destination and will be displayed during checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery status in real-time.
What if my order arrives damaged?
We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund immediately.
Products & Ingredients
Are your products authentic?
Absolutely. We source all products directly from authorized distributors and brands. Every item is 100% authentic, premium quality Southeast Asian beauty and wellness products.
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, but we recommend checking individual product descriptions and ingredient lists. If you have specific concerns, please contact us for personalized recommendations.
Do you test on animals?
We are committed to cruelty-free beauty. We prioritize brands that do not test on animals and are transparent about their ethical practices.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Some items, particularly those with active ingredients, may benefit from refrigeration—check individual product guidelines.
What is the shelf life of your products?
All products display expiration dates or period-after-opening (PAO) symbols. Generally, unopened products last 2-3 years, while opened products should be used within 6-12 months for optimal efficacy.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused products in original packaging. Please see our full Returns & Refund Policy for complete details.
How do I return an item?
Contact us at support@debsline.co to initiate a return. We'll provide return instructions and a return authorization number.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your returned item. The refund will be issued to your original payment method.
Can I exchange a product?
Yes! If you'd like to exchange an item for a different product or size, please contact us and we'll be happy to assist.
Payment & Security
Is it safe to shop on your website?
Yes. We use SSL encryption and PCI-DSS compliant payment processing to protect your information. Your payment details are never stored on our servers.
What currencies do you accept?
Prices are displayed in GBP (British Pounds). International customers may see prices converted to their local currency at checkout based on current exchange rates.
Do you charge VAT?
Yes, UK customers pay VAT-inclusive prices. International customers may be subject to customs duties and import taxes depending on their location.
Account & Loyalty
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favourites, and access exclusive offers.
Do you have a loyalty program?
We're launching a loyalty program soon! Sign up for our newsletter to be the first to know about rewards, exclusive discounts, and VIP perks.
Product Recommendations
I'm new to K-beauty/Thai beauty. Where should I start?
We recommend starting with our bestsellers and customer favourites. Our curated collections make it easy to discover products suited to your skin type and concerns. Contact us for personalized recommendations!
Can you help me build a skincare routine?
Absolutely! Reach out to us at support@debsline.co with your skin type, concerns, and goals, and we'll suggest a customized routine from our collection.
Contact & Support
How can I contact customer service?
Email us at support@debsline.co and we'll respond within 24-48 hours during business days.
Do you have a physical store?
We are currently an online-only retailer, allowing us to offer premium products at competitive prices and ship directly to your door.
Can I subscribe to product updates?
Yes! Subscribe to our newsletter at the bottom of our homepage to receive new product launches, exclusive offers, beauty tips, and wellness insights.
Still have questions? We're here to help! Contact us at support@debsline.co
