Política de reembolso
Last updated: July 2026
Returns Window We offer a 14-day return policy. You have 14 days from the date of delivery to submit a return request.
How to Start a Return Use our self-serve returns portal — no need to contact us first:
👉 /apps/parcelpanel-returnsStart your return here
Select your item(s), choose your return reason, and you'll receive instructions for sending your parcel back via Dpd, Evri, or Royal Mail.
Eligibility Items must be:
- Unused and in their original, unopened condition
- In original packaging with all tags attached
- Accompanied by your order number
Non-Returnable Items Due to the nature of skincare and personal care products, we cannot accept returns on:
- Any product where the seal has been broken or packaging opened
- Perishable goods
- Custom or personalised products
- Sale items and gift cards
Sealed, unopened items may be returned within the 14-day window provided the seal remains fully intact.
Damaged or Incorrect Items Inspect your order upon delivery. If anything is defective, damaged, or incorrect, contact us at info@debsline.co straight away and we'll make it right.
Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. PayPal refunds are returned to your PayPal account.
If 15 business days have passed since approval and you haven't received your refund, contact us at info@debsline.co.
Skincare Patch Test Reminder Our products are formulated with natural ingredients but are not allergy-proof. We strongly recommend a patch test before first use. If irritation occurs, discontinue use and consult a healthcare professional.