Política de reembolso
Last updated: April 2026
Our Returns Window We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.
Eligibility To be eligible for a return, items must be:
- Unused and in the same condition as received
- In their original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
How to Start a Return Email us at info@debsline.co before sending anything back. Items returned without prior authorisation will not be accepted.
Return address: 10 Gifford Way, Darwen, BB3 3BF, United Kingdom
Non-Returnable Items The following cannot be returned:
- Sealed personal care and beauty products where the seal has been broken (for hygiene reasons)
- Perishable goods
- Custom or personalised products
- Sale items and gift cards
Note: Sealed, unopened personal care items may be returned within the 14-day window provided the seal remains intact.
Damaged or Incorrect Items Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@debsline.co so we can resolve this for you.
Exchanges We do not offer direct exchanges. Please return your item and place a new order for the replacement.
Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 10 business days. PayPal refunds will be returned to your PayPal account.
If 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@debsline.co.
Skincare Disclaimer Our products are not allergy-proof. We recommend performing a patch test before first use. If irritation occurs, discontinue use and consult a healthcare professional.